Shipping policy
We are delighted to offer free worldwide shipping on all our products.
Processing Time
Orders are typically processed and prepared for shipping within 1–2 business days, often sooner.
Should inaccurate or incomplete address information be provided, it may delay processing by an additional 1–2 business days. We strongly encourage all customers to thoroughly review their shipping and billing information prior to checkout.
Shipping Methods & Estimated Delivery Times
Shipping time is calculated after your order has been dispatched.
| Destination | Shipping Method | Estimated Delivery (After Dispatch) | Cost |
|---|---|---|---|
| UK Standard | Royal Mail | Approx. 2–4 Business Days | Free |
| Europe | Royal Mail | Approx. 5–7 Business Days (up to 14 days in some cases) | Free |
| USA | Royal Mail | Approx. 7–10 Business Days (up to 14 days in some cases) | Free |
| Canada | Royal Mail | Approx. 7–10 Business Days (up to 14 days in some cases) | Free |
| Middle East, Asia & Africa | Royal Mail | Approx. 7–14 Business Days | Free |
| Australia & New Zealand | Royal Mail | Approx. 7–14 Business Days | Free |
| Everywhere else | Royal Mail | Approx. 7–14 Business Days | Free |
Important note: the time frames above are estimates and do not account for external delays caused by the carrier, customs or service disruptions, or weather. We cannot be held accountable for shipping delays once the order is with the carrier.
Tracking Your Order
You will receive a confirmation email containing your tracking information as soon as your order has been dispatched. Please allow 24–48 hours for the tracking details to be fully updated by the courier.
If you have not received this email, please check your spam or trash folders, or email us at hello@silahcards.com for support.
Address Responsibility & Failed Deliveries
Customer responsibility. It is the sole responsibility of the customer to ensure the correct and complete shipping address is entered at checkout. Due to our automated dispatch system, we are unable to check every individual order address.
Incorrect or incomplete addresses. Orders returned to us due to an incorrect or incomplete address will be subject to a second postage charge if you wish for the parcel to be re-posted.
Rejected deliveries. If delivery is refused at the door, we may incur a return fee from the courier. Where this happens, that fee will be deducted from your refund amount.
Important Information for International Buyers
Duties, taxes and customs. The item price does not include any import duties, taxes, or customs fees levied by the destination country. The customer is solely responsible for all import duties, customs taxes, and administrative fees applied by their country. These charges are typically due at or after the point of delivery. If you are unsure of the potential fees, please contact your local customs office prior to placing an order.
Order Changes and Assistance
How can I change my order? If you need to change your order details, please contact us at hello@silahcards.com as soon as possible. As orders begin processing quickly, we cannot guarantee that we will be able to make adjustments, but we will do our best to help.
I didn't receive my package. If your tracking information indicates that your order has been delivered but you cannot locate it, please check with neighbours who may have received the package on your behalf, and reach out to your local post office, as they may be holding it. If you are still unable to locate your order, kindly contact hello@silahcards.com for further assistance.
Need help?
For any other questions related to your order, please contact us at hello@silahcards.com.